Legal

Terms and Conditions

Last updated: July 29, 2026

These Terms and Conditions (“Terms”) govern your access to and use of PawFlicker.com (the “Site”) and the services offered through it (the “Services”), operated by PawFlicker (“PawFlicker,” “we,” “us,” or “our”). By accessing the Site or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

1. Description of Services

PawFlicker connects California residents with independently licensed California mental health professionals (“Providers”) for the purpose of clinical evaluation and, where clinically appropriate, the issuance of Emotional Support Animal (“ESA”) letters or Psychiatric Service Dog (“PSD”) letters. PawFlicker is not a mental health provider itself, does not employ Providers as clinical staff, and does not practice medicine, psychology, or any other licensed healthcare profession. Each Provider is solely responsible for their own clinical judgment, evaluation, and decision to issue or decline to issue a letter.

PawFlicker does not sell ESA or PSD letters, certificates, registrations, or IDs directly. We facilitate access to licensed Providers who make independent clinical determinations based on your individual circumstances.

2. Eligibility

To use the Services, you must:

  • Be a current resident of the State of California;
  • Be at least 18 years of age, or the age of majority in your jurisdiction;
  • Be physically located in California at the time of any telehealth session, consistent with California telehealth licensure requirements; and
  • Provide accurate, complete, and truthful information during the eligibility check and clinical evaluation process.

PawFlicker serves California residents only. If you are not a California resident, the Services are not available to you, and any letter issued may not be valid or enforceable outside California.

3. Compliance with California AB 468

California law (Assembly Bill 468, codified at Health & Safety Code §122318) governs how ESA letters may be lawfully issued in California. In accordance with this law:

  • A valid ESA letter may only be issued after a Provider has established a genuine clinical relationship with you of at least 30 days;
  • PawFlicker does not offer, sell, or provide instant or same-day ESA letters, and any representation to the contrary is not authorized;
  • Your Provider must be actively licensed to practice in California, and any letter issued will include the Provider’s name, license number, license type, and jurisdiction of licensure, as required by law;
  • Nothing in these Terms guarantees that your evaluation will result in a determination of eligibility, or that a letter will ultimately be issued. Clinical eligibility is determined solely by your Provider’s independent professional judgment.

Please note: the 30-day relationship requirement under AB 468 applies specifically to ESA letters. It does not apply to Psychiatric Service Dog (PSD) letters, which are governed by different clinical and legal standards, as your Provider will explain if a PSD letter is relevant to your situation.

4. No Guarantee of Landlord, Airline, or Third-Party Acceptance

While PawFlicker and our Providers work to issue letters that meet all applicable California legal requirements, we cannot and do not guarantee that any specific landlord, property manager, airline, employer, or other third party will accept, honor, or approve a letter issued through our Services. Acceptance of an ESA or PSD letter by a third party is outside PawFlicker’s control and depends on that third party’s own policies and legal obligations.

Additionally, you should be aware that federal enforcement of assistance-animal housing accommodations has recently changed. As of May 2026, the U.S. Department of Housing and Urban Development narrowed its Fair Housing Act enforcement guidance to focus on animals individually trained to perform tasks for a disability. This shift may affect how ESA (as opposed to PSD) accommodation requests are treated under federal enforcement specifically. California’s own Fair Employment and Housing Act (FEHA), which independently protects ESA accommodations at the state level, is not altered by this federal change. PawFlicker will make reasonable efforts to keep this page current as the legal landscape evolves, but you are responsible for confirming current protections applicable to your situation, and nothing here constitutes legal advice.

5. Telehealth Consent and Limitations

Clinical evaluations conducted through PawFlicker’s Provider network are generally delivered via telehealth, consistent with California Business & Professions Code §2290.5. By using the Services, you acknowledge and consent to the following:

  • Telehealth involves the delivery of care through real-time audio/video technology rather than in-person interaction, and carries inherent limitations, including the possibility of technical interruptions and the inability to conduct a hands-on physical examination;
  • You have the right to request information about telehealth before your session and to ask questions about how it will be conducted;
  • You may withdraw consent to telehealth and request in-person services at any time, without penalty, though PawFlicker’s network is telehealth-based and in-person alternatives may need to be sought independently;
  • Your Provider must be licensed in California, and you must be physically located in California during any telehealth session;
  • Telehealth through PawFlicker is not appropriate for emergencies. If you are experiencing a mental health crisis or emergency, do not use this Site — call or text 988 (Suicide & Crisis Lifeline) or call 911 immediately.

Your specific Provider will obtain and document your informed consent to telehealth directly, consistent with California law, before beginning your clinical evaluation.

6. Privacy and Confidentiality

Your personal and health information is handled in accordance with our Privacy Policy and Notice of HIPAA Privacy Practices, which are incorporated into these Terms by reference. Communications between you and your Provider are generally protected by therapist-client confidentiality and HIPAA, subject to the legal exceptions described in those documents (including mandatory reporting obligations imposed on licensed clinicians under California law).

7. Client Responsibilities

You agree to:

  • Provide accurate, current, and truthful information throughout the eligibility, evaluation, and documentation process;
  • Not misrepresent your animal’s role, training, or your own condition in order to obtain a letter you would not otherwise be clinically eligible for;
  • Use any letter issued to you solely for its lawful, intended purpose, and not alter, forge, or misrepresent its contents;
  • Understand that providing false information may result in termination of services, and may separately expose you to legal penalties under California law governing fraudulent assistance-animal documentation.

8. Provider Relationship

Providers featured or matched through PawFlicker are independently licensed California mental health professionals. They are not employees of PawFlicker, and PawFlicker does not direct, control, or supervise their clinical judgment. The clinician-client relationship formed during your evaluation is between you and your Provider directly. PawFlicker facilitates the connection and administrative process but is not a party to, and does not interfere with, the clinical relationship or decisions made within it.

9. Fees and Refunds

Fees for the Services are disclosed prior to purchase. Our refund terms are set out in full in our Refund Policy, which is incorporated into these Terms by reference. In general, if your Provider determines during evaluation that you do not meet clinical eligibility criteria, you will not be charged for a letter that cannot be issued, consistent with our money-back guarantee as described in that policy.

10. Prohibited Conduct

You agree not to:

  • Use the Services if you are not a California resident;
  • Attempt to obtain a letter through fraud, misrepresentation, or by providing false information;
  • Resell, redistribute, or use any letter issued to you on behalf of another person;
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Site or any related systems;
  • Use the Site for any unlawful purpose or in violation of any applicable local, state, or federal law.

11. Intellectual Property

All content on the Site — including text, graphics, logos, and software — is the property of PawFlicker or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without prior written permission, except as necessary to use the Services as intended (for example, downloading your own compliance checklist or letter).

12. Disclaimers

The Services are provided “as is” and “as available.” PawFlicker makes no warranty that the Services will be uninterrupted, error-free, or that any specific outcome (including clinical eligibility, letter issuance, or third-party acceptance of a letter) will result from your use of the Services. Nothing on this Site constitutes legal advice; if you have legal questions about your rights or a specific situation, consult a licensed attorney.

13. Limitation of Liability

To the fullest extent permitted by law, PawFlicker and its affiliates, officers, and personnel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services, including but not limited to loss of housing, denial of a housing or travel accommodation request, or any dispute with a third party regarding a letter’s validity or acceptance. This limitation does not apply to claims arising from a Provider’s independent professional negligence, which remain governed by applicable California professional liability law and are between you and your Provider.

14. Indemnification

You agree to indemnify and hold harmless PawFlicker from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, misuse of the Services, or provision of false information in connection with your evaluation or any letter issued to you.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to your use of PawFlicker’s services will be handled in accordance with applicable California and federal law. Nothing in these Terms limits any rights or remedies that cannot lawfully be waived under applicable law.

16. Changes to These Terms

PawFlicker may update these Terms from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

17. Termination

PawFlicker may suspend or terminate your access to the Services at any time, including if we reasonably believe you have violated these Terms, provided false information, or are not eligible to use the Services (including non-California residency).

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Us

Questions about these Terms can be directed to:

PawFlicker
123 Market Street, Suite 400
Sacramento, CA 95814
info@pawflicker.com
(456) 456-1234

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